Frequently asked questions to help you buy a voucher, a gift box or an item - CAFE DES BANQUES
Are gift boxes sent immediately after purchase?
Yes, your digital gift box is sent immediately after purchase so that the recipient can book their tasting dates at Café des Banques in Geneva.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For a unique gastronomic experience, our boxes allow you to discover the creative and delicious cuisine of Chef Yoann Caloué at Café des Banques.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at CAFE DES BANQUES.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order at Café des Banques.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to offer a unique gastronomic experience at Café des Banques.
How do I create a group fund and invite people?
To create a kitty and invite friends and family to contribute to a gastronomic gift box, select this option during your online purchase. You can then share a link or send email invitations for everyone to participate in the unique culinary experience offered by Café des Banques in Geneva.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift voucher to offer a unique gastronomic experience at Café des Banques. This voucher can be used to discover the creative and delicious cuisine of chef Yoann Caloué, prepared according to the seasons, in our establishment CAFE DES BANQUES.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience with Café des Banques.
How can I empty my cart?
To empty your cart on our website, go to the top right corner of the page and click on the cart icon, then on the 'Empty Cart' button to delete everything. At CAFE DES BANQUES, we do everything we can to offer you a simple and pleasant shopping experience.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for a unique gastronomic experience at Café des Banques.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option on the CAFE DES BANQUES website.
How do I purchase or give a gift box?
To offer a Café des Banques gift box, select your menu or choose a gift certificate with a custom amount, add it to your cart, and personalize it with a message before finalizing your order. The gift box is sent immediately in digital format, allowing the recipient to book their dates directly with the Café des Banques establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount at Café des Banques, allowing the recipient to choose the dining experience they prefer from our tasting menus or other services offered.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the terms and conditions specified at the time of purchase. You can offer a unique gastronomic experience with our surprise tasting menus of 4 or 6 courses, or a gift certificate with a custom amount, directly from our establishment CAFE DES BANQUES.
Is the gift box customer service reachable by email?
You can reach us by email for any questions regarding your gift box. Our team is committed to responding to you within 48 business hours, for a hassle-free gastronomic experience at Café des Banques.
Is the gift box customer service reachable by phone?
The customer service of CAFE DES BANQUES is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Café des Banques website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about the gift boxes. The chat opening hours are from Monday to Friday, from 9 AM to 6 PM, for Café des Banques.
Is there a dedicated customer service for gift boxes?
The customer service of Café des Banques is at your disposal for any questions regarding your gift box. You can get help by phone, email, or through our website. Fully enjoy your unique gastronomic experience at Café des Banques.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to guide you in using your gift box at Café des Banques. You will find useful information about tasting menus, reservations, and terms of validity, so you can fully enjoy your unique gastronomic experience at CAFE DES BANQUES.
Is spa access included in my gift box?
Your gift box for Café des Banques in Geneva does not include access to the spa. To enjoy a unique gastronomic experience, you can taste a surprise menu created by Chef Yoann Caloué, in a setting where the kitchen is open to the dining area, allowing you to follow the preparation of the dishes. Café des Banques.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Café des Banques gift box benefits from the same services as other customers, subject to the availability and reservation conditions of the CAFE DES BANQUES establishment.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box itself or in the accompanying information booklet. There, you will find the menus offered by Chef Yoann Caloué, such as the 4 or 6-course tasting menu, along with the associated amounts. Fully enjoy your gastronomic experience at Café des Banques.
Is parking included in my gift box?
The gift box you received for Café des Banques does not include parking. You will be able to fully enjoy the unique gastronomic experience offered by the establishment.
Is breakfast included in my gift box?
The Café des Banques gift boxes do not include breakfast. The included services are specified at the time of booking, depending on availability and the conditions of the CAFE DES BANQUES establishment.
Is special attention given to the recipient of a gift box?
At Café des Banques, you will enjoy a unique gastronomic experience with creative and delicious cuisine prepared by Chef Yoann Caloué. The establishment prides itself on offering a warm and personalized welcome to all gift box recipients, with complete transparency in the preparation of the dishes. Café des Banques - Geneva.
Is a welcome drink included in my gift box?
The Café des Banques gift boxes include a welcome drink to accompany your gastronomic experience. Fully enjoy your stay at our establishment, CAFE DES BANQUES.
Should we bring towels to the Spa?
The napkins are provided by the establishment CAFE DES BANQUES.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Café des Banques offers surprise tasting menus with 4 or 6 courses, or a gift voucher with a custom amount for a unique gastronomic experience in Geneva.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The gift boxes are available in a surprise tasting menu with 4 or 6 courses, or as a gift voucher with a custom amount, for a unique gastronomic experience at Café des Banques in Geneva.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases. The exact amount depends on the ordered volume, with a customized quote for each order at CAFE DES BANQUES.
Do you offer an advantageous and personalized solution for works councils (CSE)?
CAFE DES BANQUES offers advantageous solutions for works councils, with preferential rates and customization options to provide a unique gastronomic experience for your employees. Gift boxes with a free amount allow you to adapt to all budgets, with the possibility of choosing between 4 or 6-course tasting menus, created by chef Yoann Caloué. CAFE DES BANQUES.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the conditions of the establishment CAFE DES BANQUES.
How can I leave a review for my gift box?
You can share your feedback on your dining experience at Café des Banques by logging into your customer account. Your reviews help us improve our service, and we highly value them at our establishment, CAFE DES BANQUES.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly at the CAFE DES BANQUES establishment.
Is there a dress code for the gift box?
Café des Banques in Geneva does not have a specific dress code. You can enjoy your gastronomic experience in a casual yet elegant attire, suitable for a fine dining restaurant. Fully enjoy your surprise menu at Café des Banques.
From what age can I get a treatment?
There is no specified minimum age to enjoy our tasting menus at Café des Banques, but our gastronomic experiences are designed to be appreciated by everyone, as long as you can savor our creative and delicious cuisine. Café des Banques.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Café des Banques. The beneficiary can choose their dates directly with the establishment CAFE DES BANQUES.
How can one access the hotel from the airport?
To reach Café des Banques from the airport, you can use public transportation or a taxi. The restaurant is located in the heart of Geneva, easily accessible by tram or bus. Enjoy your gastronomic experience at Café des Banques.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the infrastructure of Café des Banques. This establishment in Geneva offers an open kitchen facing the dining area, providing a unique culinary experience. To fully enjoy this experience, it is advisable to check the access conditions directly with Café des Banques.
Are pets allowed in the establishment?
CAFE DES BANQUES welcomes pets, subject to the specific conditions of the establishment. You can thus enjoy a unique gastronomic experience with your pet, in the heart of Geneva, at our CAFE DES BANQUES.
Where can I find the menus?
The menus are available directly on the Café des Banques website, where you can choose between different options such as the surprise tasting menu with 4 or 6 courses. You will also find gift vouchers with a free amount to offer a unique gastronomic experience. Café des Banques - Geneva.
What are the hours of operation?
The opening hours of CAFE DES BANQUES in Geneva are available on their website. You can discover the ideal times to enjoy your gastronomic experience at this CAFE DES BANQUES establishment.
Is there parking available near the establishment?
The availability of parking near Café des Banques depends on local options. You will be able to fully enjoy your culinary experience at our establishment, Café des Banques.
What are the delivery methods for gift boxes/vouchers?
The Café des Banques gift boxes are sent immediately by email in digital format. The recipient can then book their dates directly with the CAFE DES BANQUES establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. The gift box is sent in digital format immediately, and the lucky recipient can book their dates at the CAFE DES BANQUES establishment.
In addition to gift boxes, is it possible to order or have items delivered?
CAFE DES BANQUES offers only gift boxes for gastronomic experiences. Additional items are not available for order or delivery, but you can customize your gift box to your liking at CAFE DES BANQUES.
Is the gift box available in physical format?
The Café des Banques gift box is available in digital format, sent immediately after your purchase. You can also choose to receive it in physical version for a more traditional experience, directly from our official store CAFE DES BANQUES.
Is the box presented in a neat packaging?
The Café des Banques gift box is presented in a neat and elegant packaging, ready to be offered. You can choose and customize your box according to your wishes, with an immediate digital delivery for a unique gastronomic experience at Café des Banques.
Is the gift box available in a digital format (e-gift box)?
Yes, the Café des Banques gift boxes are available in a digital version. You can instantly send them via email for a unique gastronomic experience in Geneva.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order. The box is sent immediately in digital format, and the lucky recipient can book their dates at the CAFE DES BANQUES establishment.
Do you deliver gift boxes internationally?
The Café des Banques gift boxes can be delivered internationally. Shipping costs and times vary depending on the destination, with immediate delivery in digital format for a unique gastronomic experience in Geneva.
What are the delivery times for gift boxes by mail?
The Café des Banques gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their tasting dates without delay. Payment is secure and made directly to the CAFE DES BANQUES establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, and the lucky recipient can book their dates at the CAFE DES BANQUES establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The recipient can then book their dates at the CAFE DES BANQUES establishment.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent immediately in digital format, allowing the recipient to book their dates at our establishment CAFE DES BANQUES.
Can I receive my gift box by email or mail?
You can receive your Café des Banques gift box by email or by mail, depending on your preference. The digital format is sent immediately, and you pay the establishment directly with a secure payment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is immediate, as it is sent in digital format. This way, you can offer it to your loved ones without waiting for a unique gastronomic experience at Café des Banques in Geneva.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Café des Banques, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment CAFE DES BANQUES.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At CAFE DES BANQUES, we invite you to fully enjoy the unique gastronomic experience offered by our surprise tasting menu.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of Café des Banques. You can choose from the surprise tasting menus with 4 or 6 courses, or opt for a gift voucher with a free amount for a unique gastronomic experience in the heart of Geneva, with a fully open kitchen to the dining room. Café des Banques.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. You can enjoy the unique gastronomic experience offered by Café des Banques in Geneva.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. You can book your dates directly with Café des Banques to enjoy your gastronomic experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box at Café des Banques depends on the specific conditions of each menu or gift voucher. These conditions are specified at the time of booking and vary according to the type of experience chosen, whether it is for a 4 or 6 course menu, or a gift voucher with a free amount. Café des Banques.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible depending on the availability at Café des Banques. It is recommended to book in advance to benefit from this flexibility, taking into account the conditions mentioned at the time of purchasing your gift box.
Can I convert my gift box into a gift card?
The gift boxes from Café des Banques cannot be converted into gift checks. You can use them to book a unique gastronomic experience, such as a surprise tasting menu with 4 or 6 courses, created by chef Yoann Caloué. Take this opportunity to discover the creative and delicious cuisine of Café des Banques in Geneva.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
CAFE DES BANQUES offers special gift boxes for events like Valentine's Day, Christmas, or weddings, featuring surprise tasting menus with 4 or 6 courses, crafted by Chef Yoann Caloué. These unique gastronomic experiences are available in Geneva, with creative and delicious cuisine that changes with the seasons. Discover these exceptional offers directly on our website to delight your loved ones with a CAFE DES BANQUES gift box.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At CAFE DES BANQUES, we offer gift sets suitable for various occasions, such as birthdays, weddings, or gatherings with friends. Our surprise tasting menus with 4 or 6 courses provide a unique gastronomic experience, perfect for celebrating these special moments. Discover our offers to find the perfect option at CAFE DES BANQUES.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Café des Banques are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate sending of your gift box in digital format. Enjoy this unique gastronomic experience at Café des Banques.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Café des Banques gift boxes correspond to the gastronomic experiences offered by the establishment, such as surprise tasting menus with 4 or 6 courses. You can offer these unique moments to your loved ones with confidence, guaranteed to live a creative and delicious culinary experience, crafted seasonally by chef Yoann Caloué, at our establishment CAFE DES BANQUES.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and reservation conditions at Café des Banques. You can choose from the 4 or 6-course tasting menus offered by Chef Yoann Caloué, crafted according to the seasons, for a unique gastronomic experience in the heart of Geneva.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Café des Banques. You benefit from an advantageous rate by purchasing directly from our official store, with immediate sending of your gift box in digital format. Café des Banques - Geneva.
Is online payment secure?
Online payment on our platform is fully secured to ensure the protection of your banking data. You thus benefit from the best rate directly from our establishment CAFE DES BANQUES.
Is payment via group or shared payment possible?
Payment via group or shared pot is not currently available at CAFE DES BANQUES. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order, directly with the establishment CAFE DES BANQUES.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Café des Banques are specially designed to offer a unique gastronomic experience, with surprise menus created by chef Yoann Caloué. Each box allows you to discover the creative and delicious cuisine of our Café des Banques establishment.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes at Café des Banques. To offer a unique gastronomic experience to your loved ones, you can choose from our tasting menus or opt for a gift voucher with a free amount, payable in a single payment at the time of purchase at CAFE DES BANQUES.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital version of your box, allowing the recipient to book their tasting dates at our establishment, CAFE DES BANQUES.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Café des Banques.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At CAFE DES BANQUES, all your payments are secured through a certified provider compliant with PCI DSS standards, ensuring a transaction you can trust.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the Café des Banques website. There, you will find all the information related to your gift box purchases, directly from our official CAFE DES BANQUES store.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Café des Banques accepts payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes, with secure payment directly at the establishment.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at CAFE DES BANQUES. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Payment for your gift box at Café des Banques can be made by Visa, Mastercard, or American Express credit card. This ensures a secure payment directly to the establishment, with the guarantee of an advantageous rate. Enjoy this unique gastronomic experience in the heart of Geneva, with Café des Banques.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at Café des Banques. Check its validity and usage in the establishment's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, CAFE DES BANQUES accepts payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the CAFE DES BANQUES establishment.
Do you accept vacation checks?
Café des Banques accepts vacation checks for the purchase of your gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a custom message to your gift box during your order, which will then be included with the box. Take advantage of this option to make your gift even more unique at Café des Banques.
Can we add options to your gift box offers?
The gift boxes from Café des Banques can be customized to your liking, with free amounts or specific menus. You can choose between a surprise menu with 4 or 6 courses, or opt for a free-amount gift certificate to offer a unique gastronomic experience to your loved ones, directly at CAFE DES BANQUES.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, Café des Banques offers premium packaging options. You can choose the packaging during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Café des Banques offers you the choice and customization of your box according to your wishes, with immediate delivery in digital format. Enjoy this unique gastronomic experience at Café des Banques.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment CAFE DES BANQUES.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Café des Banques paper gift box, a duplicate can be sent to you subject to availability. The beneficiary can then reserve their dates at the Café des Banques establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes from CAFE DES BANQUES cannot be refunded. The terms of use are specified at the time of purchase for a unique gastronomic experience in our establishment CAFE DES BANQUES.
Is it possible to exchange a gift box for another of equivalent or higher value?
Exchanging a gift box for another of equal or greater value is possible at CAFE DES BANQUES, subject to the terms of use specified at the time of purchase.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Café des Banques gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the purchase conditions. At CAFE DES BANQUES, you can cancel your gift box according to the terms specified during your order.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment CAFE DES BANQUES.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a Café des Banques gift box depends on the general terms and conditions applicable at the time of purchase. These conditions are specified during the order and vary according to the type of gift box chosen.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any possible extension options at CAFE DES BANQUES.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of Café des Banques in Geneva.
How can I redeem the cashback?
To use your gift box at Café des Banques, simply present it when making your reservation or upon arrival. The recipient can choose to reserve a 4 or 6-course tasting menu, depending on the gift box selected. The gift box is valid for a unique gastronomic experience at Café des Banques in Geneva.
What is the processing time for a refund after I make a request?
The repayment terms for a Café des Banques gift box depend on the purchase conditions. Refunds are possible according to the terms specified at the time of order, at our establishment CAFE DES BANQUES.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Café des Banques are neither exchangeable nor refundable. You can offer a unique gastronomic experience to your loved ones with our tasting menus or a gift certificate with a custom amount, directly from our official store CAFE DES BANQUES.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations with a gift box at Café des Banques. Please check the available dates during your reservation to fully enjoy your gastronomic experience at our establishment, CAFE DES BANQUES.
Is booking with a gift box subject to availability?
The reservation with a gift box from Café des Banques is subject to the availability of the establishment. To fully enjoy the unique gastronomic experience offered by chef Yoann Caloué, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password and fully enjoy your gastronomic experience at CAFE DES BANQUES.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Café des Banques, have your gift box number ready. This number is required to validate your reservation at our establishment, CAFE DES BANQUES.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of Café des Banques. You can book your dates directly with the establishment to fully enjoy the gastronomic experience offered by chef Yoann Caloué, CAFE DES BANQUES.
Can I use my gift box on holidays?
The use of your gift box at Café des Banques may be subject to specific conditions on public holidays. For a hassle-free gastronomic experience, we recommend booking in advance by checking availability with our establishment, CAFE DES BANQUES.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of Café des Banques. The beneficiary can choose their dates directly with the establishment CAFE DES BANQUES.
Can I book online with my gift voucher?
The reservation with a gift box is made directly with the Café des Banques establishment in Geneva. The beneficiary can choose their dates to enjoy a surprise tasting menu with 4 or 6 courses, created by chef Yoann Caloué.
Can I make a reservation by phone with my gift box?
Booking with a gift box is done directly at the Café des Banques establishment in Geneva. You can thus enjoy your gastronomic experience with ease.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Café des Banques. The establishment welcomes you for a unique gastronomic experience in the heart of Geneva.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the CAFE DES BANQUES establishment.
Does my gift box cover the entire service?
Your gift box covers the chosen gastronomic service at Café des Banques. Any additional options, such as drinks or extra services, are at your own expense. Fully enjoy your unique culinary experience at our establishment, CAFE DES BANQUES.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified. Enjoy your unique gastronomic experience at Café des Banques.
Can my gift box be used all at once?
Your gift box for Café des Banques can be used in one go. You can choose between a surprise menu with 4 or 6 courses, depending on your preferences. Enjoy this unique gastronomic experience in the heart of Geneva, with Café des Banques.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for a gastronomic experience at Café des Banques in Geneva. You can enjoy a surprise menu with 4 or 6 courses, created by Chef Yoann Caloué, in the heart of Geneva at our establishment CAFE DES BANQUES.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique gastronomic experience at Café des Banques in Geneva. You will be able to enjoy a surprise tasting menu with 4 or 6 courses, created by Chef Yoann Caloué, within our establishment CAFE DES BANQUES.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your gastronomic experience depends on the availability and specific conditions at Café des Banques in Geneva. You can enjoy the creative cuisine of Chef Yoann Caloué, prepared according to the seasons, in a unique setting where the kitchen is open to the dining area, offering transparency that sharpens the appetite and awakens the senses, at Café des Banques.
Can someone else use my gift box?
The gift box you received is personal and reserved for your exclusive use. You will not be able to transfer it to another person to benefit from it. Fully enjoy this unique gastronomic experience at Café des Banques in Geneva.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be requested when using your gift box according to the conditions of Café des Banques. The terms are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Café des Banques, you may be asked to present an ID. This measure ensures the safety and smooth running of your gastronomic experience. Fully enjoy your tasting menu at our establishment, Café des Banques.
Do you accept pets?
The presence of pets is not mentioned in the general terms and conditions of Café des Banques. For a peaceful dining experience, it is recommended to verify directly with the establishment CAFE DES BANQUES.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Café des Banques, log in to your account and follow the instructions on our website. You will then be able to choose your reservation dates directly with our establishment CAFE DES BANQUES.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can directly place an order as a guest and enjoy the unique gastronomic experience of Café des Banques in Geneva.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple occasions at CAFE DES BANQUES in Geneva. The beneficiary can book their dates according to their availability and enjoy the gastronomic experience on several occasions, according to the establishment's conditions.
What are the check-in and check-out times?
The arrival and departure times for your gastronomic experience at Café des Banques are to be arranged directly with the establishment during your reservation. This way, you can fully enjoy your surprise menu in complete serenity, CAFE DES BANQUES.
What services are included in a gift certificate?
The services included in a Café des Banques gift certificate vary depending on the chosen box set. You can opt for a surprise tasting menu with 4 or 6 courses, or a gift certificate with a free amount for a unique gastronomic experience. Café des Banques.
What is the difference between a gift box and a free amount voucher?
At CAFE DES BANQUES, a gift box offers you a choice among predefined menus, while a voucher with a free amount allows you to pay for a service according to the amount of your choice. Enjoy the unique gastronomic experience offered by chef Yoann Caloué in our establishment CAFE DES BANQUES.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. We advise you to read them carefully before making your purchase, so you can fully enjoy your gastronomic experience at Café des Banques.
How do I use a gift box during booking?
To use your gift box, book directly with Café des Banques by mentioning your unique code. The recipient can then enjoy a unique gastronomic experience in the heart of Geneva, discovering the creative cuisine of chef Yoann Caloué.
Can the gift box be transferred to a third party?
The Café des Banques gift box can be given to a third party. Simply enter the recipient's name during the order or modify the assignment online after purchase. The recipient can then book their dates directly with the Café des Banques establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At CAFE DES BANQUES, you can offer a unique gastronomic experience with our tasting menus or a free-amount gift certificate.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment CAFE DES BANQUES.
What is the validity period of a gift box?
The validity period of a CAFE DES BANQUES gift box is 1 to 3 years. This period allows you to fully enjoy the unique gastronomic experience offered by our establishment, CAFE DES BANQUES.
Are children allowed?
Café des Banques welcomes children to share a unique gastronomic experience with their families. The establishment takes pride in offering creative and delicious cuisine, prepared according to the seasons, suitable for all guests, including the youngest ones. Café des Banques.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the CAFE DES BANQUES establishment.
Is the spa access private?
CAFE DES BANQUES in Geneva does not offer access to a spa. However, you can enjoy a unique gastronomic experience at this CAFE DES BANQUES restaurant.
What types of gift boxes do you offer?
We offer gift boxes for unique gastronomic experiences at Café des Banques, including surprise tasting menus with 4 or 6 courses, or open-amount gift certificates. These offers allow you to discover the creative and delicious cuisine of chef Yoann Caloué, crafted according to the seasons, in our establishment Café des Banques.